Building and Operating a Secure SaaS Infrastructure

Enabling Secure and Scalable SaaS Operations for aXedras.

Client: aXedras AG
Industry: Financial Services / Precious Metals
Services: CloudOps Complete, Professional Services
Role: Long-term engineering and SaaS operations partner

Overview

aXedras operates a blockchain-based SaaS platform for the precious metals market, enabling secure, real-time data exchange between banks, market participants, and regulators. The platform supports business-critical B2B processes and must meet the highest standards for security, availability, and regulatory compliance.

skyquest partners with aXedras as a long-term CloudOps and engineering provider, supporting both the design and evolution of the platform as well as its secure and reliable day-to-day operation.

Challenge

As the aXedras platform scaled internationally, the organization faced increasing complexity across both technology and operations:

• Stringent security, audit, and regulatory requirements from banks and supervisory authorities
• Growing demand for a resilient, scalable SaaS operating model
• Need for structured software evolution without disrupting production systems
• Faster customer onboarding while maintaining compliance
• Reduced operational risk and transparent, predictable cloud costs

aXedras required a partner that could combine engineering expertise, structured delivery, and enterprise-grade SaaS operations.

Solution: CloudOps Complete with Professional Services

Skyquest implemented CloudOps Complete as the operational foundation for the aXedras SaaS platform and complemented it with targeted Professional Services.

CloudOps Complete covers:

• End-to-end operation of the aXedras SaaS platform
• Design and operation of a resilient, cloud-based and geo-redundant architecture
• 24/7 monitoring, alerting, and incident response
• ISO 27001–aligned security controls and audit-ready operations
• Compliance with GDPR and DORA requirements
• Full-stack observability across infrastructure and application layers
• Continuous cost optimization through FinOps practices

Professional Services supported platform evolution and organizational change:

• Software architecture design and software engineering
• Software modernization and migration
• Project and delivery leadership across multiple stakeholders
• Change and release management

This combined approach ensured that platform development, change, and operations were tightly aligned.

Results

The modernized platform and CloudOps Complete setup delivered measurable outcomes:

• Stable production operation of the aXedras SaaS platform across 100+ international organizations, including banks and regulators
• Accelerated customer onboarding, enabled by compliance with ISO 27001, GDPR, and DORA
• 90% reduction in MTTR, achieved through integrated observability and structured incident response
• Significant annual cost savings, driven by FinOps practices and continuous optimization
• Controlled platform evolution, enabling continuous delivery without compromising security or availability

Business Impact

By partnering with skyquest, aXedras achieved:

• A clear separation of responsibilities between product development and operations
• Reduced operational and delivery risk in a regulated environment
• Faster, safer platform evolution supported by structured project and change management
• A scalable SaaS operating model without building a large in-house operations team

Quote from Urs Röösli, CEO of aXedras AG:

“As we scaled our SaaS business, it became clear that operational reliability and strategic flexibility was a key success factor. Choosing the right CloudOps partner was therefore a critical decision for the long‑term success of our precious metals platform. We selected skyquest for their structured, end‑to‑end approach to cloud operations, their strong commitment to security, compliance, and cost control, as well as their professionalism. Thanks to the transition, we have gained operational stability and cost transparency. Working closely with the skyquest team, we feel supported not only operationally, but also at a strategic level. That gives us the assurance that our SaaS platform is built on a solid, resilient foundation for sustainable growth and is managed to enterprise‑grade standards.”

Conclusion

The long-term partnership with skyquest enables aXedras to securely operate and continuously evolve its SaaS platform while meeting the highest regulatory and operational standards.

By combining CloudOps Complete with Professional Services, skyquest provides a holistic operating model that supports both innovation and stability for business-critical SaaS platforms.